Privacy Policy

Information We Collect

When you interact with AscendEvolveM, we collect different types of information depending on how you use our services. Here's what we gather and why:

Information You Give Us Directly

• Contact details when you reach out - name, email, phone number
• Project requirements and specifications during consultations
• Feedback and communication through our support channels
• Payment information when you engage our services (processed securely through third-party providers)

Information We Collect Automatically

• Website usage data - pages visited, time spent, browser type
• Device information - IP address, operating system, screen resolution
• Performance metrics to improve our game development tools
• Error logs and technical diagnostics when issues occur

How We Use Your Information

Your data helps us deliver professional game development services and maintain our platform effectively. We use information to:

• Respond to your inquiries and provide project consultations
• Deliver mobile game development services you've requested
• Send updates about your projects and important service announcements
• Improve our development tools and optimize platform performance
• Troubleshoot technical issues and provide customer support
• Comply with legal obligations and maintain business records

We don't use your personal information for marketing purposes without explicit consent. Project updates and service announcements are part of our professional relationship, not promotional activities.

Information Sharing and Disclosure

We're selective about when and how we share information. Your trust matters more than any business opportunity that might compromise it.

When We Share Information

• With trusted service providers who help deliver our services (hosting, payment processing, analytics)
• When legally required by Thai authorities or valid court orders
• To protect our rights or investigate suspected fraud or security issues
• With your explicit consent for specific business purposes

When We Don't Share Information

• We never sell personal information to third parties
• We don't share client project details with competitors
• Marketing companies don't get access to our client database
• We refuse requests that seem inappropriate or excessive

Data Security and Protection

Security isn't just about technology - it's about creating systems that protect your information at every level of our operation.

Technical Safeguards

• SSL encryption for all data transmission between your device and our servers
• Regular security audits and vulnerability assessments
• Secure backup systems with encrypted storage
• Access controls limiting who can view sensitive information

Operational Security

• Staff training on data protection and privacy best practices
• Regular review of access permissions and user accounts
• Incident response procedures for potential security breaches
• Physical security measures at our Hat Yai office location

While we implement strong security measures, no system is completely immune to threats. We'll notify you promptly if any security incident affects your personal information.

Your Rights and Control

You have substantial control over your personal information. These aren't just legal requirements - they're practical tools you can actually use.

Access and Correction

• Request copies of personal information we hold about you
• Correct inaccurate or outdated information in our records
• Update your contact preferences and communication settings

Deletion and Restriction

• Request deletion of personal information when it's no longer needed
• Restrict processing for specific types of data or activities
• Object to certain uses of your information

Data Portability

• Receive your personal information in a structured, commonly used format
• Transfer your data to another service provider when technically feasible

Data Retention and Deletion

We keep information only as long as it serves a legitimate business purpose or meets legal requirements. Different types of data have different retention periods:

Client Project Data

• Active project files: Duration of project plus 3 years for support purposes
• Communication records: 5 years for business relationship continuity
• Payment records: 7 years as required by Thai tax regulations

Website and Marketing Data

• Analytics data: 2 years for performance analysis and improvement
• Contact inquiries: 3 years to track business development efforts
• Error logs and technical data: 1 year for troubleshooting purposes

When retention periods expire, we securely delete information using industry-standard data destruction methods. You can request earlier deletion in most cases.

International Data Transfers

Our primary operations are based in Thailand, but some data processing involves international transfers to service providers in other countries.

Where We Transfer Data

• Cloud hosting services in Singapore and Japan for regional performance
• Payment processors in various jurisdictions for transaction handling
• Development tools and analytics services based in the United States and Europe

Transfer Safeguards

• Contracts with service providers requiring adequate data protection
• Regular assessment of data protection laws in relevant jurisdictions
• Preference for providers with strong privacy certifications and standards

We monitor international data protection developments and adjust our practices when necessary to maintain strong privacy protections.

Cookies and Tracking

We use cookies and similar technologies to improve website functionality and understand how people interact with our services. Here's what we use and why:

Essential Cookies

• Session management for logged-in users
• Security tokens to prevent unauthorized access
• Basic functionality like language preferences

Analytics Cookies

• Website usage patterns to improve user experience
• Performance monitoring to identify and fix issues
• Popular content tracking to guide our content strategy

You can control cookie settings through your browser, but disabling certain cookies might affect website functionality. We don't use tracking cookies for advertising or behavioral profiling.

Changes to This Policy

Privacy practices evolve as technology changes and regulations develop. When we update this policy, we'll handle changes transparently and fairly.

How We Handle Updates

• Email notification for significant changes affecting your rights
• Website announcement for minor clarifications or additions
• 30-day notice period before implementing changes that affect data processing
• Clear explanation of what changed and why

Continued use of our services after policy changes indicates acceptance of the updated terms. If you disagree with changes, contact us to discuss your options, including data deletion.